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Gamify basic training for restaurant staff with spoon.tech

Daniil Klubov Founder & Ceo of spoon.tech
Audri Adhyas Paul
July 18, 2023
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Restaurant Customer Service Training

Training plays a pivotal role in shaping the success of any restaurant, and engaging and effective training is crucial for developing a skilled and motivated staff. In recent years, gamification has emerged as a powerful tool in training across various industries. We at spoon.tech understand the potential gamification holds to make training more interactive, enjoyable, and result-driven. This is why we have incorporated gamification at the heart of our solution, and in this blog, we will explore how spoon.tech's gamification features revolutionize basic training for restaurant staff and make it engaging, immersive, and impactful.  

Before delving into how we leverage gamification, let’s get some basic understanding of what it is. Gamification refers to the integration of game elements and mechanics into non-gaming contexts, such as training programs. By incorporating game elements like interactive exercises, points, rewards, competition, quizzes, and achievements, gamification enhances user engagement, motivation, and knowledge retention.  

Traditional training methods can often be monotonous and fail to capture the attention of restaurant staff. According to a survey by TalentLMS, 83% of those who receive gamified training feel motivated, while 61% of those who receive non-gamified training feel bored and unproductive. This increased motivation stems from the inherent fun and excitement that gamification brings to the learning experience. Employees are more likely to invest their time and energy into training when it feels like an enjoyable activity rather than a mundane obligation.  

spoon.tech's gamification features can do exactly that. By infusing training with game elements, spoon.tech makes the learning process enjoyable and immersive. Staff members are motivated to actively participate and excel in their training, leading to better knowledge retention and application.


spoon.tech's Gamification Features

At spoon.tech, we offer a comprehensive range of gamification features that take basic training for your staff to the next level. Our gamification features include interactive step-by-step guides, gamified exercises, points and rewards system, leaderboards and competitions, and virtual coins. Let's explore these features in detail to understand how they enhance the training experience.  

  1. Interactive Step-by-Step Guides

Within each topic (or “scoop”, as we call it) in the app, there are interactive step-by-step visual guides for employees to easily learn the process. For instance, in a scoop to learn a particular menu item, there are cards with pictures of the ingredients, and when you click those ingredients, it displays the quantity needed.  

This interactive approach helps employees learn through visual cues, making it easier to retain knowledge and apply it in real-world scenarios.

  1. Gamified Challenges

Perhaps the vastest array of gamification features comes AFTER learning the steps, when you are testing your knowledge. The app has a wide array of “games” including:  

  • Simple multiple-choice questions  
  • True-false questions resembling the Tinder swipe, where you swipe right if a statement is true, and left if it’s false      

  • Identifying the missing element  

  • Putting a process in the right order  

These interactive games help employees retain their knowledge by helping them test themselves and making the training experience fun and engaging. This not only reinforces their learning but also provides immediate feedback and identifies areas where further improvement may be needed.

  1. Points and Leaderboard

It doesn’t end there, though. For successful completion of each scoop, employees earn experience (EXP) points and coins. The experience points determine your position within the leaderboard and the leaderboard allows employees to see how they rank compared to their peers. This encourages healthy competition, which encourages staff members to strive for excellence and continuously improve their performance. It also promotes teamwork and camaraderie as employees cheer each other on to achieve their goals.  

Points, Leaderboard and Coins on the spoon.tech app
  1. Virtual Coins and Rewards

In addition to earning experience points, employees accumulate virtual coins (or as we call them, spoon coins), as they complete scoops and achieve milestones. These coins can be redeemed for rewards, both physical and digital. By offering rewards, we provide a tangible incentive that keeps employees engaged and invested in their training journey. This rewards system adds an extra layer of excitement and motivation.


Improved Training Outcomes through Spoon.tech's Gamification

spoon.tech's gamification features have a tangible impact on training outcomes. By making training engaging and enjoyable, staff members are more likely to retain the knowledge and skills they acquire. This translates into improved staff confidence and skill development, leading to enhanced customer service and overall performance. When employees are motivated and actively engaged in their training, they are more likely to apply their knowledge and skills effectively in real-world scenarios. The immersive nature of gamification allows employees to practice and reinforce their learning in a fun and interactive manner.

Moreover, spoon.tech's gamified training streamlines the onboarding process, reducing training time and enabling new employees to quickly get up to speed. By providing a structured and interactive learning experience, spoon.tech ensures that staff members receive comprehensive training that prepares them for real-world challenges.

By incorporating fun and games into the training experience, spoon.tech makes training enjoyable and voluntary, rather than a mandatory task. This creates a positive training culture where employees actively participate, retain knowledge, and apply their skills. The element of fun and games also encourages employees to return to the training platform. Ultimately, spoon.tech's gamification features create a positive feedback loop, enhancing employee performance and contributing to the success of the restaurant.

Through interactive quizzes, challenges, and simulations, Spoon.tech's gamification features enhance the learning experience, ensuring that information is not only conveyed but also understood and retained.


To stay ahead in the competitive hospitality industry, embracing gamified training is crucial. spoon.tech provides a comprehensive platform that makes training enjoyable, effective, and results-driven. By implementing gamification, restaurants can unlock the full potential of their staff, ensuring they are well-equipped to provide exceptional service and contribute to the restaurant's success. In the future, we can expect gamification to continue playing a vital role in training and development, transforming the way restaurants train their staff and enhancing the overall guest experience. As the TalentLMS survey suggests, gamified training has the power to motivate employees and create a more productive and engaged workforce. By leveraging spoon.tech's gamification features, restaurants can elevate their training programs and empower their staff to reach new heights of success.

If you want to leverage spoon.tech's gamification features to make learning fun and engaging for employees at your restaurant, get in touch with us by filling out this contact form. Alternatively, you can call us via phone at (+43 670 655 56 82) Or email us at hello@spoon.tech.

Daniil Klubov Founder & Ceo of spoon.tech
Audri Adhyas Paul

Hi, I'm Audri, a Master's student in Digital Economy at Vienna University of Economics and Business, and an enthusiast of the food and hospitality sector. Digital transformation in the hospitality sector is an intersection of my practice and passion, and I love to write on that topic. Let's connect on LinkedIn to chat more!

Audri Adhyas Paul

Hi, I'm Audri, a Master's student in Digital Economy at Vienna University of Economics and Business, and an enthusiast of the food and hospitality sector. Digital transformation in the hospitality sector is an intersection of my practice and passion, and I love to write on that topic. Let's connect on LinkedIn to chat more!

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