Running a restaurant can be a challenging and complex business, and one of the most difficult aspects of it can be dealing with employee mistakes. Mistakes happen, and it is important to have a plan in place for how to react and ensure that everyone learns from those mistakes. In this blog post, we will discuss some strategies for dealing with restaurant employee errors, including how to react, how to ensure that people admit their mistakes, and how to prevent them from happening again.
We are not perfect; we have many shortcomings as a society and as individuals. It is important to recognize that you are simply unable to always be perfect, and never make any mistakes.
Making mistakes is a natural part of the learning process, and it is how we grow and improve. Yelling or becoming angry will only create tension and make the situation worse. Instead, focusing on finding a resolution to the problem and moving forward is a more responsible approach.
Mistakes will happen, and it is your responsibility to react in a way that promotes learning and accountability. Any other sort of reaction will result in a much more negative outcome and will be worse off for everyone involved.
How could you go about reacting to an employee's mistake?
An important aspect of dealing with employee mistakes is holding people accountable. It may seem like a topic that is difficult to bring up, but it is in fact particularly important, and essential.
Holding others accountable is the only way for the employees to know that they have made an error, and what the consequences of that may be.
Taking ownership of your mistake and being there, and ready to make up for it is the best kind of attitude to have. Understanding what you did wrong, and actively trying to restore the situation is the most mature and professional manner of action. Encourage all your staff to have this kind of mindset.
How can you establish taking ownership of mistakes, and holding your staff accountable in your restaurant?
This will give you tangible proof of which level your employees stand at, and which areas still need improvement. Constantly following up with your employees in person, asking what they have learned since the last time, and what key pieces of information they took away from the last evaluation is also a good method of regularly evaluating your staff.
This can include everything from basic training on how to use the equipment to more advanced restaurant staff training like management, alternatively, providing language classes for people from abroad would be very practical, as well as very thoughtful.
How could you go about implementing such training and learning opportunities?
By utilizing an effective restaurant staff training manual and onboarding program, you can simplify your restaurant processes and elevate your staff's understanding of their role. This can be achieved by incorporating visually appealing, gamified learning experiences into your restaurant employee training resources. Providing your staff with the necessary tools and knowledge will not only help them avoid mistakes, but it will also lead to improved performance and reduced the need for addressing mistakes.
In conclusion, to deal with restaurant employees’ mistakes you should first accept that the mistakes are inevitable. Then learn how to react to employees' mistakes in a positive way, hold your staff accountable, and provide training and learning resources to your employees.
If you found this blog helpful and would like to discuss or learn more about how spoon.tech can help you to bring your staff to the next level and reduce the number of errors in your restaurant operation, please fill out our contact form, alternatively, you can reach out to us via phone at (+43 670 655 56 82) or email us at hello@spoon.tech.
Hi, I am Nikita, a Vienna-based chef who has been successfully leading and teaching restaurant teams for the past several years. I am passionate about both cooking and people development and love to write on both topics. Get connected with me on Linkedin, and I will be happy to chat!